Travel agencies turn to other airlines following TransAsia closure

Travel agencies are turning to other airlines in an effort to reduce fallout from the unexpected announcement by TransAsia Airways on Tuesday that it is withdrawing from the aviation market.

TransAsia Airways announced earlier in the day that it is suspending all flights and dissolving the company because of its deteriorating financial situation.

In addition to domestic routes, TransAsia also flies to Japan, South Korea, China, Hong Kong, Macau, Thailand and Cambodia.

The company estimated that 100,000 passengers would be affected by the suspension.

Liao Chao-yang (廖肇陽), vice president of Star Travel Agency said the decision could effect 2,100 people who have booked TransAsia flights or package tours using TransAsia flights with Star Travel alone from now until the Chinese Lunar New Year holiday in January, with sales totaling NT$30 million.

Cancellations could result in losses of up to NT$50 million, including transaction costs, Star Travel said.

However, after making every effort, Star Travel is arranging for customers to take alternative flights or change their travel plans with the help of China Airlines and EVA Air. This could allow the travel agency to minimize business losses, Liao added.

Travel on routes operated by TransAsia Airways might not be significantly impacted because the canceled flights could be replaced by China Airlines and EVA Air, according to Star Travel.

China Airlines has promised to offer at least 35 percent off one-way tickets for about 10,000 passengers overseas who have booked TransAsia flights, while EVA Air is also looking at measures to extend assistance, according to the Civil Aeronautics Administration (CAA).

The CAA said that it will seek the support of other carriers in helping with the increased passenger flow on domestic routes.

In addition, China Airlines and EVA Air are considering adding flights to meet increased travel demand during the Chinese New Year holiday.

Source: Focus Taiwan News Channel

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