Taipei: Taiwan High Speed Rail (THSR) has introduced a new “Quiet Space” policy effective from September 22, mandating passengers to use earphones and make phone calls in the gangways. This regulation, inspired by Japan’s Shinkansen, aims to minimize disturbances within train carriages. The new rules have sparked discussions after a social media post highlighted an incident involving a mother being asked to quiet her children.
According to Focus Taiwan, the “Quiet Space” policy requires passengers using mobile devices to wear earphones for audio consumption. Additionally, phone conversations are to be conducted in the gangway areas. Initially, THSR staff used placards to remind passengers of the rules, but have since ceased this practice, opting instead to use in-train displays and online platforms for promotion. The policy is under review following public feedback.
The “Quiet Space” rules apply to all train carriages, encompassing Business Class, Reserved, and Non-reserved seats. The policy primarily targets those talking on phones or playing videos without earphones. For infants and children, or passengers with special needs, staff are trained to assist by offering small distractions like stickers or snacks. A recent incident on Train 153, where a mother was asked to lower her baby’s volume, has ignited a debate about the policy’s impact on families.
Following the incident, there have been calls for THSR to introduce family-friendly carriages to better accommodate parents and young children. THSR has responded by stating its commitment to maintaining a quiet environment while adjusting enforcement methods based on passenger feedback. The company has updated seat-pocket cards with graphics to reinforce the policy and continues to promote the initiative, backed by an internal survey indicating 90 percent passenger support.
